CartBot, an AI assistant, answers questions on our site

CartBot is our own product: an AI adviser for online stores and service businesses. In a store it knows the catalogue, shows product cards in the conversation and adds them to the cart. In a salon, a clinic or a law office it suggests a slot and books the appointment. Since August it has also been working on our site.

What it does on pbdevs.com

Here CartBot knows our services instead of a product catalogue. It answers questions about websites, stores, apps and the audit, and when someone wants to talk to us, it asks for an email address and hands the matter over to us.

Consent first

The chat does not load until you agree to it. The choice appears together with the question about analytics and you can change it at any time through the “Privacy settings” link at the bottom of the page. The chat sets no cookies. It keeps the transcript in your browser's storage, so the conversation can be picked up on your next visit.

Where the conversation goes

The chat engine runs on the same Hetzner server as this site. To compose a reply, the content of the conversation is sent to Anthropic's Claude model, and under its API terms Anthropic does not use it to train models. The details are in the privacy policy.

CartBot in your store

Adding it to a store takes one line of code, and the owner's report shows how many złoty went through the chat. We show how it works in a store and in a service business on the CartBot project page.